nustargames Privacy Policy

1. Who We Are and What This Policy Covers

nustargames is a mobile-first online entertainment platform serving players in the Philippines, offering sports betting, casino-style games, and live dealer tables.This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. It applies to all users who register, browse, or interact with nustargames through any device, including mobile phones and tablets. By creating an account or continuing to use our services, you agree to the practices described in this document. If you have any questions about how your data is handled, you can reach our support team through the help centre inside your account dashboard.

2. What Information Do We Collect?

When you register on nustargames, we collect personal details such as your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the verification process, we may also request a government-issued ID or other supporting documents to confirm your identity and age. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps. We also automatically collect technical data such as your IP address, device type, browser version, and session activity to help us maintain platform security and improve your experience. All information collected is limited to what is necessary for us to provide our services safely and in compliance with applicable Philippine regulations.

3. How Do We Use Your Information?

Your personal data is used primarily to create and manage your account, process transactions, and deliver the gaming and betting services you have signed up for. We use identity and age verification data to comply with Philippine regulations governing online gaming platforms and to uphold our responsible gaming commitments. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and keep the platform secure for all users. We may also use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. nustargames does not use your personal data for unsolicited marketing without your explicit consent, and we never sell your information to third parties for their own commercial purposes.

4. Sharing Your Information

We may share your personal data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change in advance. We do not share your personal information with any third party for independent marketing or advertising purposes.

5. Cookies and Tracking Technologies

nustargames uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features. Analytics cookies help us understand which parts of the platform are most useful and where we can make improvements, but these do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. By continuing to use nustargames after being informed of our cookie practices, you consent to their use as described in this policy.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators. When your data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked back to you. If you request account closure, we will begin the data retention review process and inform you of the applicable retention periods for different categories of your information. You may contact our support team to ask about the specific retention period that applies to your account data.

7. Your Rights as a Data Subject

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also ask us to correct any inaccurate or incomplete data, or to restrict how we process your information in certain circumstances. If you believe your data is being processed unlawfully or that we no longer need it for the purpose it was collected, you have the right to request its deletion, subject to any overriding legal obligations we may have. You can withdraw your consent to optional data processing activities at any time without affecting the lawfulness of processing that took place before your withdrawal. To exercise any of these rights, please contact our support team through the help centre available inside your account dashboard once you are logged in.

8. Data Security

nustargames implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using SSL technology, ensuring that your information cannot be intercepted during transit. We restrict access to personal data to authorised personnel only, and all staff who handle player data are trained in data protection best practices. Our systems are regularly monitored and tested to identify and address potential vulnerabilities before they can be exploited. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential.

9. Children and Minors

nustargames is strictly an adult platform and is not intended for use by anyone under the age of 21, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from minors, and any account found to belong to a person under the minimum age will be closed immediately. If you believe a minor has registered on our platform, please notify our support team as soon as possible so we can take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. Our age verification process is designed to identify and block underage registrations at the point of sign-up.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through your registered email address or via an in-platform notification. We encourage you to review this policy periodically so you are always aware of how your information is being handled. Your continued use of nustargames after any update has been published constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your options.